What is your shipping policy?

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WAREHOUSE AND OFFICE OFFICIAL TIMES OF OPERATION:

• Florida:
  • 8:30 AM – 5:00 PM
  • Monday – Friday EST
• Texas:
  • 7:30 AM – 5:00 PM
  • Monday – Friday CST

WILL CALL ORDERS:

• All Will Call (W/C) orders require 3 Hours to process and pull from the time the order is confirmed.
  1. This can vary based on the size of the order
  2. If split cases are involved, this would result in an increase in processing and pulling time.
  3. This is based on Ironwear operating hours.
  4. Example: An order is placed today at 4:30 PM which means the order will not be ready until the next morning until 11:00 AM.
• For all customers requesting a will call order to be ready in less than 3 hours, a $25.00 “W/C Rush Fee” will be incurred.

CUSTOMER MINIMUM ORDER FEE

• All Distributor orders less than $300.00 will incur a $25.000 minimum order charge “MOC Fee”.
• All End User orders must be above a $25.00 minimum.

SHIPPING

• Ironwear does not ship orders “blind” (hiding Ironwear name from paperwork).
• No fees incurred for changing a W/C order to a shipping order other than any freight that might be charged.
• Other fees are as follows:
  • Delivery Notification: $30.00
  • Lift Gate: $75.00
  • Limited Access: $150.00
  • Residential (LTL): $90.00
• Any fee incurred by Ironwear, not advised by customer up front, will be re-billed back to customer; these costs may be at a higher rate.

PERSONALIZED ORDERS (SCREEN PRINTING/PAD PRINTING/HEAT TRANSFERS)

• Only one design can be submitted per customer purchase order.
• Personalized orders do not have a required minimum dollar value, but will follow Ironwear’s Print Services Guidelines.
• No items can be added to a Personalized order once being processed.

WAREHOUSE CUT-OFF TIMES FOR ORDERS BEING SHIPPED

• All orders are to have a 3-hour window from when Ironwear receives the order to when pickups are scheduled; barring any unforeseen circumstance. For all customers requesting an order to be ready in less than 3 hours, they will incur a $25.00 Rush Charge assuming Ironwear can still meet the carriers pick up time.
• Cut off times by warehouse:
  • FLORIDA WAREHOUSE
    • Fed Ground and FedEx Priority pick up at 3:30 PM. (two different drivers)
    • UPS picks up at 4:00 PM (both overnight and ground)
    • Truck orders should have a 4-hour window so latest time for warehouse to receive is at 1:00 PM for same day shipping.
  • TEXAS WAREHOUSE
    • FedEx Freight and R&L pick up around 3:30 PM
    • All other truck carriers require a 4-hour window from when the order is received so any order received after 1:00 PM CST will be shipped out the next day.
    • UPS picks up at 4:00 PM (both overnight and ground)
    • FedEx Ground Picks Up Time 4:00 p.m.
    • FedEx Priority needs a 3-hour window, so warehouse needs the order in hand by 2:00 PM CST to ship same day

Ironwear reserves the right to change this policy without notification.