WAREHOUSE AND OFFICE OFFICIAL TIMES OF OPERATION:
- Florida:
- 8:30 AM – 5:00 PM
- Monday – Friday EST
- Texas:
- 7:30 AM – 5:00 PM
- Monday – Friday CST
WILL CALL ORDERS:
- All Will Call (W/C) orders require 3 Hours to process and pull from the time the order is confirmed.
- This can vary based on the size of the order
- If split cases are involved, this would result in an increase in processing and pulling time.
- This is based on Ironwear operating hours.
- Example: An order is placed today at 4:30 PM which means the order will not be ready until the next morning until 11:00 AM.
- For all customers requesting a will call order to be ready in less than 3 hours, a $25.00 “W/C Rush Fee” will be incurred.
CUSTOMER MINIMUM ORDER FEE
- All Distributor orders less than $300.00 will incur a $25.000 minimum order charge “MOC Fee”.
- All End User orders must be above a $25.00 minimum.
SHIPPING
- Ironwear does not ship orders “blind” (hiding Ironwear name from paperwork).
- No fees incurred for changing a W/C order to a shipping order other than any freight that might be charged.
- Other fees are as follows:
- Delivery Notification: $30.00
- Lift Gate: $75.00
- Limited Access: $150.00
- Residential (LTL): $90.00
- Any fee incurred by Ironwear, not advised by customer up front, will be re-billed back to customer; these costs may be at a higher rate.
PERSONALIZED ORDERS (SCREEN PRINTING/PAD PRINTING/HEAT TRANSFERS)
- Only one design can be submitted per customer purchase order.
- Personalized orders do not have a required minimum dollar value, but will follow Ironwear’s Print Services Guidelines.
- No items can be added to a Personalized order once being processed.
WAREHOUSE CUT-OFF TIMES FOR ORDERS BEING SHIPPED
- All orders are to have a 3-hour window from when Ironwear receives the order to when pickups are scheduled; barring any unforeseen circumstance. For all customers requesting an order to be ready in less than 3 hours, they will incur a $25.00 Rush Charge assuming Ironwear can still meet the carriers pick up time.
- Cut off times by warehouse:
- FLORIDA WAREHOUSE
- Fed Ground and FedEx Priority pick up at 3:30 PM. (two different drivers)
- UPS picks up at 4:00 PM (both overnight and ground)
- Truck orders should have a 4-hour window so latest time for warehouse to receive is at 1:00 PM for same day shipping.
- TEXAS WAREHOUSE
- FedEx Freight and R&L pick up around 3:30 PM
- All other truck carriers require a 4-hour window from when the order is received so any order received after 1:00 PM CST will be shipped out the next day.
- UPS picks up at 4:00 PM (both overnight and ground)
- FedEx Ground Picks Up Time 4:00 p.m.
- FedEx Priority needs a 3-hour window, so warehouse needs the order in hand by 2:00 PM CST to ship same day
- FLORIDA WAREHOUSE
Ironwear reserves the right to change this policy without notification.
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